Privacy Policy
Protecting Your Data While We Create Amazing Games
At TurboRadiance, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our mobile game development services. We believe transparency builds trust, so we've written this in plain language that real people can actually understand.
Information We Collect
When you work with us or visit our website, we collect information that helps us provide better game development services. Here's what we typically gather:
- Contact details (name, email, phone number)
- Company information and business requirements
- Project specifications and technical needs
- Communication records and meeting notes
- Payment information and billing details
- Website usage data and analytics
- Device information and browser type
- IP address and location data
We don't collect information we don't need. If you're just browsing our website, we gather minimal data through standard web analytics. When we work together on projects, we collect what's necessary to deliver excellent results.
How We Use Your Information
Your information serves specific purposes in our business relationship:
Project Development
We use your project details and requirements to design, develop, and deliver mobile games that match your vision. This includes technical specifications, creative direction, and ongoing communication throughout the development process.
Business Operations
Contact information helps us communicate effectively, schedule meetings, send project updates, and handle billing. We maintain records to ensure smooth project management and client support.
Service Improvement
Analytics and feedback help us understand how clients use our services and where we can improve. This data shapes our development processes and client experience enhancements.
Your Rights and Choices
Under Vietnamese data protection laws and international best practices, you have several important rights regarding your personal information:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
Update or fix any inaccurate personal details we have on file. Just let us know what needs changing.
Delete Your Data
Ask us to remove your personal information, subject to any legal requirements to retain certain records.
Control Processing
Limit how we use your data or object to certain types of processing for specific purposes.
To exercise these rights, simply contact us using the information provided below. We take these requests seriously and respond promptly.
Data Security and Protection
How We Keep Your Information Safe
We implement multiple layers of security to protect your personal data from unauthorized access, theft, or misuse. Our security measures include:
- Encrypted data transmission and storage systems
- Regular security audits and vulnerability assessments
- Limited access controls - only authorized team members can access client data
- Secure backup systems with regular testing
- Staff training on data protection and security best practices
While no system is 100% secure, we continuously update our security practices to stay ahead of emerging threats. If a data breach occurs, we'll notify affected clients within 72 hours as required by law.
Data Sharing and Third Parties
We don't sell your personal information to anyone. However, we may share your data in these limited circumstances:
Service Providers
Trusted third-party services that help us deliver our game development services, such as cloud hosting providers, payment processors, or specialized development tools. These partners are contractually required to protect your data.
Legal Requirements
When required by Vietnamese law, court orders, or regulatory authorities. We'll notify you of such requests unless prohibited by law.
Business Transfers
If TurboRadiance is acquired or merged with another company, your information may transfer to the new entity under the same privacy protections.
International Transfers
Some of our technology partners operate servers outside Vietnam. When we transfer your data internationally, we ensure appropriate safeguards are in place to maintain the same level of protection.
Data Retention
We keep your personal information only as long as necessary for legitimate business purposes:
- Active Projects: Throughout the development process and for one year after completion
- Financial Records: Seven years from the last transaction, as required by Vietnamese accounting laws
- Marketing Communications: Until you unsubscribe or request removal
- Website Analytics: Typically 24 months, then anonymized or deleted
When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by law or for legitimate business interests like dispute resolution.
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our content. We use:
Essential Cookies
Required for basic website functionality, including security features and accessibility options. These cannot be disabled.
Analytics Cookies
Help us understand website performance and user behavior to improve our services. These collect anonymous information about page views, time spent on site, and navigation patterns.
You can control cookie settings through your browser preferences. Disabling non-essential cookies won't affect core website functionality but may limit some features.
Children's Privacy
While we develop games that may appeal to younger audiences, our business services are directed at companies and adult decision-makers. We don't knowingly collect personal information from children under 16 without parental consent.
If we discover we've inadvertently collected information from a child, we'll delete it promptly. Parents or guardians who believe we may have collected their child's information should contact us immediately.
Policy Updates
We may update this privacy policy occasionally to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify existing clients by email and post the updated policy on our website.
The effective date at the bottom of this policy shows when it was last updated. We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions About Your Privacy?
If you have questions about this privacy policy, want to exercise your data rights, or have concerns about how we handle your information, we're here to help.
We respond to privacy inquiries within 48 hours and take all concerns seriously. Your trust matters to us, and we're committed to maintaining the highest standards of data protection.
Effective Date: January 15, 2025 | Last Updated: January 15, 2025